Privacy Policy

PRIVACY POLICY

Who We Are This Privacy Policy applies to Cooper London, operated by STRIVE ECOM LTD, registered at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Company number: 16392059. You can contact us at info@cooper-london.co.uk.

What Data We Collect When you place an order or create an account, we collect the following personal data: name and surname, delivery and billing address, email address, phone number (if provided), payment information (processed securely via our payment provider — we do not store card details), and order history and preferences.

How We Use Your Data We use your personal data to process and fulfil your orders, send order confirmations and shipping updates, respond to your customer service enquiries, improve our website and services, and comply with legal obligations.

Legal Basis for Processing We process your personal data on the following legal bases: performance of a contract (to fulfil your order), legal obligation (to comply with applicable laws), legitimate interests (to improve our services and prevent fraud), and consent (for marketing communications, where applicable).

Who We Share Your Data With We may share your data with trusted third parties where necessary, including shipping and logistics providers, payment processors, and email marketing platforms (only where you have given consent). We do not sell or rent your personal data to third parties.

Cookies Our website uses cookies to improve your browsing experience. For full details, please refer to our Cookie Policy.

Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

Your Rights Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing of your data, data portability, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Data Transfers Some of our service providers may be based outside the UK. Where this is the case, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

Contact For any privacy-related questions or to exercise your rights, contact us at info@cooper-london.co.uk.