Shipping Policy
SHIPPING POLICY
At Cooper London, we aim to process and deliver every order as efficiently as possible. Please review the information below before placing your order.
Where We Ship
Cooper London currently ships to addresses within the United Kingdom.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK public holidays.
During particularly busy periods, promotional events or unusually high order volumes, processing may occasionally take slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Order Cancellations & Changes
We begin processing orders shortly after they are placed.
If you wish to cancel your order or make changes to your delivery information, please contact us at info@cooper-london.co.uk within 15 minutes of placing your order.
During this initial period, we will make every reasonable effort to process your request before fulfilment begins.
After 15 minutes, your order may already have entered our automated processing or fulfilment system. Once processing has begun, we cannot guarantee that the order can be cancelled, amended or intercepted before delivery.
An order may already be progressing through fulfilment before every movement becomes visible on the public tracking page.
If your shipment can no longer be stopped, please allow delivery to be completed and contact our customer service team for further assistance.
This procedure does not affect any statutory consumer rights that may apply.
Delivery Time
Once dispatched, orders are normally delivered within 7–14 business days.
The delivery timeframe begins after the order has been dispatched and does not include the 1–3 business day processing period.
Delivery estimates are not guaranteed delivery dates.
Occasionally, deliveries may take longer due to circumstances outside our reasonable control, including:
-
Carrier delays
-
High parcel volumes
-
Severe weather
-
Transport disruptions
-
Customs or logistical processing
-
Public holidays
-
Incorrect or incomplete delivery information
A temporary delay does not necessarily mean that a parcel has been lost.
Shipping Cost
We offer FREE standard shipping on all orders delivered within the United Kingdom.
There is no minimum order value required.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
Tracking information may take approximately 24–48 hours to become fully visible after dispatch.
Carrier tracking systems do not always display every movement immediately. A parcel may therefore already be progressing through the fulfilment or delivery network even when the public tracking page has not yet recorded a new scan.
Temporary gaps between tracking updates are normal and do not necessarily indicate a delay or lost shipment.
Delivery Attempts
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the parcel where required.
Depending on the carrier, a parcel may be:
-
Delivered directly to the address
-
Left in a designated safe place
-
Delivered to a neighbour
-
Redirected to a collection point
-
Subject to another delivery attempt
Please follow the instructions provided by the local delivery carrier where applicable.
Delayed Orders
Our estimated delivery timeframe is 7–14 business days after dispatch.
If tracking confirms that your parcel is still progressing through the delivery network and remains within this timeframe, we kindly ask that you allow the carrier sufficient time to complete the delivery.
Occasional gaps between tracking scans can occur while parcels move between carrier facilities.
Lost Parcels
If your order has not arrived within 30 days of your purchase date, please contact us at:
We will investigate the shipment using the available carrier information.
A parcel will only be considered lost once the circumstances and tracking information reasonably indicate that the shipment has been lost in transit.
Where a parcel is confirmed as lost, we will offer an appropriate replacement or full refund.
Incorrect or Incomplete Address
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.
Please carefully check your:
-
Full name
-
Street and house number
-
Postcode
-
City
-
Contact information
If you notice an error after placing your order, contact info@cooper-london.co.uk immediately.
We will attempt to amend your delivery details where possible. However, once an order has entered processing, fulfilment or the delivery network, we cannot guarantee that changes can be made.
Cooper London cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Refused or Unclaimed Deliveries
We recommend that customers do not refuse delivery as an alternative to following our authorised return process.
A parcel that is refused, left unclaimed or not collected may be returned to a carrier or fulfilment facility rather than directly to our designated returns facility.
This can significantly delay the identification and processing of the shipment.
If you no longer wish to keep your order, please accept delivery and contact our customer service team for the appropriate return instructions.
Tracking Shows Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
-
Check around your property and any designated safe places
-
Ask household members
-
Check with nearby neighbours
-
Review any delivery photograph or carrier notification
-
Contact the local delivery carrier
If you are still unable to locate the parcel after completing these steps, please contact us so we can assist with an investigation.
Contact
For any questions regarding shipping, tracking or delivery, please contact:
We aim to respond within 24 hours.
Please include your order number whenever possible so we can assist you more quickly.